Refund policy

1. Valid Reasons for Exchange

 (Exchange requests must be initiated within three (3) days from the date of delivery)

Exchanges are permitted only under the following circumstances:

i) Manufacturing / Production Defects

• Products with genuine manufacturing or production defects are eligible for exchange. 

• Upon verification, the Company shall process the exchange without additional product cost. 

ii) Size Exchange

• Customers may request an exchange for size-related issues. 

• Size exchanges are subject to: 

o Availability of the requested size 

o Payment of applicable exchange charges, including costs for product dry cleaning and re-courier

(Orders Cancellations are not permitted once placing the order)

2. Exchange Process

• Upon receipt of the returned product, the Company will conduct a quality inspection.

• If the product passes inspection:

• A replacement product will be dispatched. 

 If the requested size or product is unavailable:

• The customer may: 

  i) Select an alternative product of equal value, or 

  ii) Receive a coupon code equivalent to the product value, redeemable on future purchases 

3. Eligibility for Exchange

• Exchange requests must be initiated within three (3) days from the date of delivery.

• Each order shall be eligible for one (1) exchange only.

• Products must be returned in their original condition, unused, unwashed, with all tags and packaging intact.

• The Company reserves the right to reject any exchange request that does not comply with this Policy.

4. Mandatory Proof Requirement

 A continuous unpacking video is mandatory for all claims related to defective or incorrect products.

   The video must:

• Be recorded without cuts or edits 

• Clearly show the sealed package being opened 

• Clearly display the defect 

( Failure to provide valid video proof may result in rejection of the request)

5. Return Shipping Policy

• The Company does not provide reverse pickup services.

• Customers are required to return the product through a nearby courier service at their own cost.

• The Company shall not be responsible for lost or damaged shipments during return transit.

6. Non-Eligible Cases

Exchange requests shall not be accepted under the following conditions:

• Requests made after the 3-day window 

• Products that are used, washed, altered, or damaged after delivery 

• Minor variations in color due to lighting, photography, or screen resolution 

• Incorrect size selection without willingness to pay exchange charges 

• Products purchased under sale, clearance, or promotional offers (if applicable) 

6. Refund Policy

• The Company does not offer cash refunds under any circumstances.

• Only exchanges or coupon codes will be provided as per this Policy.

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7. Contact Information

For exchange requests or support, customers may contact:

• Email: [ fabricsstoreonline@gmail.com ] 

• Phone / WhatsApp: [ 9842948121 ]